Agenciamento turístico ilegal em Canguaretama, Vila Flor e Baía Formosa/RN
Silva, Otavio Tertuliano Ferreira da
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Illegal tourism is a reality as well as legal tourism. However, some questions arise: How is the illegal tourist agency carried out? How can a person autonomously: plan, execute, control and evaluate this arrangement of services? What skills and competencies are needed for this? How to convince people to access this service? What is the target audience for these activities? And, mainly, what are its acts and effects? The objective of this research was to investigate the illegal tourist agency in the municipalities of Canguaretama, Vila Flor and Baía Formosa. This is a qualitative, exploratory research. He sought to know this phenomenon and understand the “make-know” of these social actors, who, based on their acquired knowledge and experiences in the world, made tourist services feasible. Regarding the results achieved, it was found that the illegal tourist agency is organized by people who, for the most part, do not have technical or specialized knowledge. The modus operandi of these agents is to move people from the source to the tourist destination and then from the tourist destination to the source. The illegal agent is able to market their products at an affordable price, as it circumvents the legislation and does not collect taxes on the provision of services. This type of agency does not guarantee the consumer's rights. There is no formal bilateral contract, it is a service provision without legal certainty. The interviewed agents did not formalize any type of company, therefore they do not have CPNJ, they do not constitute a tourism agency and they do not have a registration with the Ministry of Tourism. Finally, it is concluded that the absence of inspection actions by the Union, States and Municipalities establishes a fertile environment for illegal tourist agency - an economic and social phenomenon that negatively impacts tourism agencies.