Análise de Usabilidade dos Sistemas de Gestão Escolar do Município de Pedro Velho/RN (iEducar e iDiario) Pela Ótica de Seus Usuários: Uma Análise Baseada no Método System Usability Scale (SUS)

Abstract

This study aimed to evaluate the usability of school management systems in Pedro Velho using the SUS questionnaire in conjunction with Nielsen’s heuristics. Participants included School Secretaries and Teachers. The results, particularly from the teachers’ responses, revealed prevalent indices associated with dissatisfaction. Further investigation into the causes of this dissatisfaction is recommended in subsequent research. Usability analysis emerges as a critical tool for understanding user satisfaction. Despite its simplicity, the SUS method stands out as a valuable indicator. This study emphasizes the ongoing importance of evaluating and optimizing systems to meet user perceptions and provide a more satisfying experience. Key words: Usability, School Management System; SUS Questionnaire; Nielsen’s Heuristics; User Satisfaction.