http://memoria.ifrn.edu.br/handle/1044/1092 Wed, 22 Apr 2026 06:07:11 GMT 2026-04-22T06:07:11Z http://memoria.ifrn.edu.br/handle/1044/3203 Desafios na interação com chatbots: um estudo de caso do Flaychat em contexto simulado de atendimento The digital transformation has significantly changed human interactions and customer service processes across various sectors, driving the adoption of tools based on Artificial Intelligence (AI), such as chatbots. These automated systems have been widely implemented by companies and institutions for providing agility, availability, and reduced operational costs. However, their use does not always ensure a satisfactory experience for all users, especially for individuals with low digital literacy, who face difficulties in understanding and interacting with these technologies. This study aims to analyze the challenges faced by users with different levels of digital literacy when interacting with chatbots, seeking to understand the factors that influence the efficiency and accessibility of these systems. The research is characterized as qualitative, descriptive, and developed through a case study involving the creation of a fictitious Internet provider chatbot, implemented on the FlyChat platform, a local tool developed by a programmer from the city of Nova Cruz and used in some local businesses. Data collection was carried out through practical interactions with two groups of participants — one with low digital literacy and another with greater technological familiarity — followed by the application of a Likert-scale questionnaire, which evaluated perceptions regarding message clarity, ease of use, overall satisfaction, and preference between human and automated service. The results showed significant differences between the groups: users with higher digital literacy presented higher agreement averages in all aspects, while participants with lower technological proficiency demonstrated difficulties in understanding, insecurity, and a greater preference for human assistance. The analysis revealed that the efficiency of the chatbot is directly related to the users’ level of digital literacy. It is concluded that, although FlyChat proved to be functional and accessible for basic tasks, digital inclusion requires more than mere access to technology, demanding conversational interfaces designed to accommodate different literacy levels and to promote equitable and humanized use of digital services. Wed, 11 Feb 2026 00:00:00 GMT http://memoria.ifrn.edu.br/handle/1044/3203 2026-02-11T00:00:00Z http://memoria.ifrn.edu.br/handle/1044/3131 Desenvolvimento e Refatoração de um Módulo de Gestão de Urgências Médicas com Base em um Processo de Software Adaptado Efficient management of emergency care in public health units depends directly on the organization of care flows and the proper use of information systems. In this context, this study aims to develop and analyze the implementation of an emergency module in a health management system, seeking to improve the registration, monitoring, and organization of provided services. This research is classified as applied, with a qualitative approach, using the case study method conducted in a public health unit in the state of Rio Grande do Norte. Software engineering practices were adopted in the development process, including requirements gathering, process modeling, and the definition of functionalities through user stories. The system was designed to organize the care flow, prioritize patients according to established criteria, and improve information traceability. The results indicate that the proposed solution contributes to greater control of emergency care, reduction of inconsistencies in records, and support for decision-making by healthcare professionals. It is concluded that properly designed information systems can positively impact the management of emergency services, providing greater operational efficiency and improved quality of care for the population. Tue, 03 Feb 2026 00:00:00 GMT http://memoria.ifrn.edu.br/handle/1044/3131 2026-02-03T00:00:00Z http://memoria.ifrn.edu.br/handle/1044/3130 Implementação de testes automatizados de interface de usuário em sistema web frontend em angular usando CYPRESS Software testing is a fundamental practice to ensure efficiency in test execution and re- execution, especially in frontend systems, which require validation of both internal logic and direct user interaction. This work presents the implementation of automated user interface tests using the Cypress framework in an educational web system developed with Angular, used in the Rich Interface Applications course. Initially, a theoretical review was conducted on the main concepts related to software quality, black-box testing, automated testing, and tools used in frontend development. Subsequently, the Account application is presented, describing its component structure, technologies, and employed tools. Afterwards, the implementation of automated tests is detailed, including the specification of test cases, the application of best practices, the use of custom commands, environment variables, and stable selectors, as well as the implementation of data mocks. The results obtained demonstrate that Cypress presents an accessible learning curve and ease of adoption, enabling the efficient creation and maintenance of automated tests. In addition, the use of the tool contributed to the adoption of development best practices, especially with regard to the standardization and organization of components and selectors aimed at improving application testability. Finally, the tests were integrated into a continuous integration pipeline, enabling automated execution during the development process and contributing to continuous system verification. Tue, 27 Jan 2026 00:00:00 GMT http://memoria.ifrn.edu.br/handle/1044/3130 2026-01-27T00:00:00Z http://memoria.ifrn.edu.br/handle/1044/3115 MONITORAMENTO DE REDES: UMA PESQUISA-AÇÃO APLICADA EM AMBIENTE CORPORATIVO Network management has become a common practice in the information technology market, with one of its aspects being the real-time monitoring of computer network resources. Zabbix, a tool that enables the supervision of a VPS (Virtual Private Server), was applied in the context of Sysdelta Eireli to monitor the availability of the e-SUS PEC system through an experimental action-research approach. The main results of this work were the centralization of control over the e-SUS PEC servers, the optimization of the company’s financial resources, and the establishment of error message alerts as a relevant performance metric to identify and resolve system unavailability. It is concluded that Zabbix is an effective solution for managing and optimizing server performance, meeting the needs of a corporate environment that provides hosting services. Wed, 26 Nov 2025 00:00:00 GMT http://memoria.ifrn.edu.br/handle/1044/3115 2025-11-26T00:00:00Z