Proposta de Aplicativo para Provedor de Internet

Abstract

Intelnet Telecom, an internet service provider in the city of Nova Cruz, has been facing problems with its current support system. The software being used is relatively old and hasn’t undergone many updates and improvements over the years. As a result, the company is unable to send invoices to customers automatically and online. Instead, they have to print out the bills and deliver them from house to house. Another point worth noting is the current customer support process, where customers either visit the company in person, call the central support line, or contact them via WhatsApp. One of the primary requirements for assistance is to provide their name, CPF (Brazilian identification number), and the reason for contacting every time they need a service. Many customers fail to do so during their first contact or refuse to provide their information during subsequent interactions. This not only causes inconvenience for both the customer and the support representative but also delays the resolution of the problem. In light of these challenges, the present work aims to develop a mobile application where each customer can register an account, download their invoice, initiate a support request, and provide relevant information about their problem. Additionally, the app will allow customers to perform connection tests.