Desenvolvimento e Refatoração de um Módulo de Gestão de Urgências Médicas com Base em um Processo de Software Adaptado

Abstract

Efficient management of emergency care in public health units depends directly on the organization of care flows and the proper use of information systems. In this context, this study aims to develop and analyze the implementation of an emergency module in a health management system, seeking to improve the registration, monitoring, and organization of provided services. This research is classified as applied, with a qualitative approach, using the case study method conducted in a public health unit in the state of Rio Grande do Norte. Software engineering practices were adopted in the development process, including requirements gathering, process modeling, and the definition of functionalities through user stories. The system was designed to organize the care flow, prioritize patients according to established criteria, and improve information traceability. The results indicate that the proposed solution contributes to greater control of emergency care, reduction of inconsistencies in records, and support for decision-making by healthcare professionals. It is concluded that properly designed information systems can positively impact the management of emergency services, providing greater operational efficiency and improved quality of care for the population.